Receptionist - Administrative Support

First Citizens Bank•San Francisco, CA

6d•$21 - $27•Onsite

About The Position

This is an onsite role with the business hours of Monday – Friday 8:00am – 5:00pm. We are looking for candidates who are within a commutable drivable distance to our San Francisco, CA office. This position facilitates daily operations through a range of administrative support duties. Coordinates documentation, information, and scheduling to enhance workflow for the department. Receives and routes incoming client calls. Prepares mailings, maintains files, and performs other duties as related to department administration.

Requirements

High School Diploma or GED and 1 years of experience in Administrative
Skills: Strong telephone skills & customer service experience

Nice To Haves

Hospitality experience
Event experience
Customer service and front desk experience
IT support experience
Administrative support

Responsibilities

Answers incoming calls and routes appropriately.
Collaborates successfully with management and associates in completion of daily administration duties.
Maintains open and positive communication when receiving, answering, and directing department correspondence.
Corresponds with clients over the phone and occasionally in person to resolve client account issues, answer inquiries, and other support duties.
Prepares and maintains a variety of documentation, performing administrative tasks including copying, scanning and mailing documents.
Schedules appointments and client meetings for associates.
May coordinate or maintain department calendars.
Serve as the first point of contact for clients, investors, visitors and vendors, ensuring a professional and welcoming experience
Liaison to lobby security to coordinate access for external visitors and contractors
Register all visitors through Cloudgate and maintain accurate visitor logs in compliance with firm security protocols
Assist Office Coordinators with scheduling and managing conference room, meeting, and event space reservations
Assist Office Coordinators with updating event intake requests through Monday.com
Submit work orders to building management via email for repairs, lighting issues, additional cleaning and other facility needs; follow up to ensure timely completion
Oversee building maintenance and construction activities as directed by the Office Manager and Office Coordinators
Perform general front desk and concierge duties, including welcome tours, office coffee preparation, and amenity stocking
Manage the reception shared inbox and calendar
Process incoming and outgoing mail, including sorting and scanning via the Envoy delivery application
Order office supplies as needed per direction from the Office Manager and Office Coordinators
Provide support for opening and tracking work orders in Service Channel for all office maintenance needs and overseeing the ordering of supplies for the office and pantry
Possibilities of providing back up support for the San Francisco Experience Center
Assist with small projects, events and general office support as assigned by the Office Manager and Office Coordinators
Provide basic IT support and escalate issues to appropriate teams when necessary