Receptionist/Administrative Assistant 8a-5p

Methodist Behavioral Hospital•Maumelle, AR

5d•Onsite

About The Position

Greets and directs callers or visitors. Update bed availability. Picks up and disseminates incoming correspondence. Is responsible for outgoing correspondence. Monitors the postage meter. Maintains all administrative supplies and orders agency materials. (Code invoices for approval.) Create and maintain phone lists. Maintain Patient Satisfaction Survey spreadsheet. Enter data from surveys in to appropriate unit on spreadsheet. Check patient grievance boxes, present to grievance committee, copy and distribute to staff for follow-up, maintain follow-up log, and discuss outcomes with patient. Check ADP for job postings, print and post; take down postings after one week. Check identification for discharges, passes, and family sessions against contact list. Keep copier and fax stocked with paper. Sell cafeteria tickets and drink tokens; balance cash box at end of shift. Make employee badges as needed. Assist administrative staff with a variety of tasks. Performs all other duties as assigned. Post AOC signs. Check for patient birthdays; make card for Administrator’s signature, with ice cream coupon; present card to patient. Keep Administration mailboxes up to date. Balance cafeteria money and make weekly deposit to Accounting. Coordinate MBH Orientation. Have new employees sign in, copy packets, notify Department Directors. Scan sign-in logs to be saved on Department Head Shared drive. Compile Patient Satisfaction Survey information and distribute as appropriate. Scan patient satisfaction surveys for previous month to be saved on Dept. Head Shared drive. Send Excel Spreadsheet file to Executive Administrative Assistant. Scan grievances for previous month to be saved on Dept. Head Shared drive. Send grievance log for previous month to Executive Administrative Assistant for QAPI meeting. Send physician complaints (from grievance log) for previous month to Executive AA. Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. When an employee performs two or more different jobs, for which different straight time hourly rates are established, the employee will be paid during overtime hours at a rate not less than one and one-half time the hourly rate established for the type of work he or she is performing during the overtime hours. Level Two - Selective Access: Access to certain automated or hard copy PHI on a regular basis for purposes such as directing calls or letters, sorting mail, filing or typing or similar activities related to their jobs.

Requirements

High school diploma and two years’ experience.
Proficient in all Microsoft applications and the ability to interact effectively with the public.
Must be a team player and possess a good attitude when working with others.
Must have the ability to complete duties assigned in an efficient and timely manner.
Ability to document accurately and professionally.
Ability as a self-motivator and the aptitude to work in a high stress, fast-paced position with a minimal amount of supervision.
Must have the ability to maintain a constant state of alertness and in a safe manner.
Remains current in Crisis Prevention Intervention Training.
Personal cell phones are not allowed.
Must be physically capable to receive verbal and written directions.
Must be physically capable of sitting and standing for several hours at a time.
Must have good auditory, visual and olfactory ability.
Ability to use hands and fingers to handle or feel objects, tools or controls.
Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment.
Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart or other treatment items.
Must be willing and able to work with all patients of Methodist Family Health.
COVID-19 vaccination and Flu vaccination are mandatory and required for all positions (subject only to qualified exemptions).

Responsibilities

Greets and directs callers or visitors.
Update bed availability.
Picks up and disseminates incoming correspondence.
Is responsible for outgoing correspondence.
Monitors the postage meter.
Maintains all administrative supplies and orders agency materials.
Code invoices for approval.
Create and maintain phone lists.
Maintain Patient Satisfaction Survey spreadsheet.
Enter data from surveys in to appropriate unit on spreadsheet.
Check patient grievance boxes, present to grievance committee, copy and distribute to staff for follow-up, maintain follow-up log, and discuss outcomes with patient.
Check ADP for job postings, print and post; take down postings after one week.
Check identification for discharges, passes, and family sessions against contact list.
Keep copier and fax stocked with paper.
Sell cafeteria tickets and drink tokens; balance cash box at end of shift.
Make employee badges as needed.
Assist administrative staff with a variety of tasks.
Performs all other duties as assigned.
Post AOC signs.
Check for patient birthdays; make card for Administrator’s signature, with ice cream coupon; present card to patient.
Keep Administration mailboxes up to date.
Balance cafeteria money and make weekly deposit to Accounting.
Coordinate MBH Orientation.
Have new employees sign in, copy packets, notify Department Directors.
Scan sign-in logs to be saved on Department Head Shared drive.
Compile Patient Satisfaction Survey information and distribute as appropriate.
Scan patient satisfaction surveys for previous month to be saved on Dept. Head Shared drive.
Send Excel Spreadsheet file to Executive Administrative Assistant.
Scan grievances for previous month to be saved on Dept. Head Shared drive.
Send grievance log for previous month to Executive Administrative Assistant for QAPI meeting.
Send physician complaints (from grievance log) for previous month to Executive AA.