Receptionist 1

Conviva Care Centers • Daytona Beach, FL

216d • $38,000 - $45,800 • Onsite

About The Position

Become a part of our caring community and help us put health first. The Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments. As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

Requirements

• 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

Responsibilities

• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off, company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed