Receptionist 1

Conviva Care Centers • Columbia, SC

199d • $38,000 - $45,800 • Onsite

About The Position

Become a part of our caring community and help us put health first. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Requirements

• High School Diploma or GED.
• 1 year or more of experience working in a Healthcare setting preferred.
• Strong Customer Service background in Retail, Hospitality, Call Centers, etc. will be considered.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Nice To Haves

• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Bilingual in English and Spanish.

Responsibilities

• Receive and route incoming and outgoing telephone calls.
• Accommodate visitors and ensure they are attended to promptly.
• Perform basic administrative, clerical, and operational tasks.
• Operate a switchboard or multi-line phone and maintain call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit.
• Issue visitor passes and maintain visitor logs.
• Alert appropriate parties of visitor arrivals.
• Respond to routine inquiries from internal or external sources.
• Book meeting rooms and organize mail.
• Receive and send courier packages.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED