Reception - East JMC

Mercy Health System•Janesville, WI

34d

About The Position

Provides support with the daily actives of a medical office by performing the following duties and other duties as assigned. Work schedule is variable including days (majority), evenings and weekends. May be asked to work holidays and/or overtime.

Requirements

High school diploma or general education degree (GED)
Ability to multi-task in a fast paced environment.
Keyboarding efficiency at 35 wpm required.
Computer knowledge preferred.
Appointment and demographic programs utilized.

Nice To Haves

Previous reception or medical facility experience preferred.

Responsibilities

Answer phones, takes and relays messages
Enters messages and prescription refills in the EPIC system
Reads and responds to Patient MyChart Messages
Sorts postal and interoffice mail for distribution
Makes appointments for patients
Checks in patients for appointments verifying and updating demographic, guarantor and insurance information
Registers new patients in our computer system
Works closely with Registration Specialists to ensure all patients have an accurate registration in the billing system
Collects co-payments and works with PFC's for self-pay payments as needed
Balances cash drawer and fills out the cash drawer logs
Work referral work queues to call patients and schedule appointments and link referrals to appointments
Makes public address and announcements as instructed
Pages personnel as necessary
Able to properly call in a 'Code' to switchboard and abled to announce 'Codes' properly while working in switchboard room and if an alarm sounds, the Switchboard Operator will immediately contact Mercyhealth East Administration. It should be noted that the Fire Alarm Board automatically contacts the Fire Alarm Company wherein the Facilities Manager is contacted for verification.