Reception Team Leader

Rapid City Medical Center•Rapid City, SD

1d•Onsite

About The Position

Rapid City Medical Center is seeking a Reception Team Leader / Patient Service Coordinator Team Leader to support RCMC. This role oversees the daily operations of the reception team, ensuring that all front desk functions, procedures, and policies are carried out efficiently and accurately. The Team Leader serves as the key liaison between reception staff, nurses, physicians, and patients, and plays an active role in achieving departmental and organizational goals. Who We Are Rapid City Medical Center is a physician clinic dedicated to excellence, choice, and patient-centered care. We prioritize building strong relationships with our patients, partnering with them throughout their health journey. Our team of 90 physicians and advanced practice providers, supported by over 400 employees, combines leading-edge technology with medical expertise to ensure efficient and effective appointments and smooth insurance interactions. We thrive on collaborating with smart, compassionate individuals. Our work can be challenging, but we are motivated by serving our families, friends, and community in meaningful ways. We value work-life balance and career satisfaction, offering competitive wages, exceptional benefits, and a workplace where you can feel proud of your contributions.

Requirements

Knowledge of reception tasks.
Knowledge of Customer Service concepts and policies.
Skill in effective management of reception staff.
Skill in Customer Service by instructing staff and role modeling ways to create/maintain pleasant atmosphere and interactions.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, families, physicians, managers, and other staff.
Ability to analyze workload requirements and schedule staff appropriately.
Performs other duties as assigned.

Responsibilities

Holds staff accountable for compliance with clinic policy and adherence to established work procedures, documenting corrective action and disciplinary actions as directed by Manager.
Establishes minimum staffing levels, schedules staff and approves or disapproves staff-submitted time off requests.
Works cooperatively with other PSC Team Leaders, Site Managers to establish and maintain all protocols related to patient services.
Assists staff when dealing with difficult patient, in person or by phone.
Assesses, both formally and informally, staff abilities and performance, addressing shortcomings as appropriate
Serves as liaison between applicable Providers / Nursing regarding patient flow, appointment scheduling, and communication between parties during clinic hours.
Ensures staff have all equipment and supplies needed to work effectively.
Directs the work of assigned staff, leading by example and promoting a team-oriented, friendly work environment.
Maintains effective communication channels.
Maintains functional, clean and safe work areas and waiting rooms, utilizing applicable resources as needed. As requested, investigates actions relating to HIPAA violations and customer complaints.
Ensures ongoing training and development of staff.
Performs reception tasks as needed.