Reception Specialist

OrthoAlaska • Anchorage, AK

6d • $18 - $27 • Onsite

About The Position

As a Reception Specialist at OPA you will greatly contribute to the team by ensuring patient needs are being met by providing outstanding customer service. As part of this role you will answer patient calls, schedule patient appointments, and complete some precertification and verification tasks.

Requirements

• High School diploma or equivalent
• Six months of customer service experience
• Knowledge of primary and secondary coordination of benefits
• Familiar with CPT and ICD-10
• Ability to work in a fast-paced environment
• Keen organization skills
• Consider compassionate, skillful, patient care a top priority
• Strong communication and interpersonal skills and an investigative nature
• Reliable self-starter who embraces professionalism and learning
• Efficient, accurate and detail oriented

Nice To Haves

• Associates degree
• One year of customer service experience in a medical setting
• Exposure to medical billing and/or pre-certification tasks

Responsibilities

• Provide outstanding customer service to all patients
• Perform insurance verification and prior authorizations
• Educate patients on insurance coverage limits and options
• Work closely with the billing and other departments providing services
• Schedule appointments, answer phones, data entry
• Collect deposits and co-pays
• Other duties as assigned by supervisor

Benefits

• Complimentary orthopedic and primary care at OPA and PCA
• Medical and dental insurance coverage beginning within 30 days
• Life insurance
• Disability insurance
• 401K
• Profit sharing
• Employee Assistance Program
• Paid time off starting at three weeks per year
• 7 paid holidays per year
• Competitive pay and annual compensation reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED