Reception Manager - Atlanta

F1 Arcade•Atlanta, GA

63d

About The Position

As the Reception Manager, you will be the first point of contact for our guests, setting the tone for their entire experience. You will oversee the reception team, manage reservations and walk-ins efficiently, and uphold the highest standards of hospitality. Your leadership will be key in driving exceptional service and maintaining a smooth operational flow at our front desk. The Reception Manager will play a vital role in creating unforgettable first impressions, ensuring every guest feels valued the moment they step through our doors. From the warm welcome at check-in to the seamless coordination of their experience, you will set the tone for an exciting and immersive visit. Your ability to engage with guests, anticipate their needs, and create a buzz of excitement will be instrumental in delivering a world-class experience. By leading with energy and enthusiasm, you will inspire your team to go above and beyond, making every arrival a memorable moment that sets the stage for an exceptional visit to F1 Arcade.

Requirements

Experienced Leadership 2+ years of leadership experience in a fast-paced hospitality or entertainment environment.
Strong Communication & Problem-Solving Exceptional communication and problem-solving skills.
Organizational Excellence Strong organizational abilities with a proactive, hands-on approach.
Team Leadership & Motivation Proven ability to lead a team with enthusiasm and professionalism.
Flexible Schedule Availability Availability to work various shifts, including evenings, weekends, and holidays.
Ability to consistently demonstrate F1 Arcade Core Values: Pursuit of Excellence Positive Energy Integrity Team Spirit

Responsibilities

Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
Represent the F1 Arcade brand with professionalism and ensure every guest interaction meets our high standards.
Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
Address questions and concerns promptly, ensuring every guest feels heard and valued.
Monitor workflows, implement improvements, and maintain efficiency at the reception area

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