Lead Receptionist
About The Position
Reception team members at The Lighthouse are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential role in creating unparalleled experiences for our members. The Reception Team will help build a positive professional environment while remaining committed to our brand ethos. This role is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self awareness, and the ability to multitask in a dynamic environment.
Requirements
- A minimum of 4 years experience in a hospitality or customer service role, preferably in an event space, hospitality company or food and beverage.
- Solid understanding, or willingness to learn, customer relationship management platforms and applications.
- Strong problem-solving skills and the superpower of sparking connections.
- Excellent communication.
- Flexibility to work evenings and weekends.
- Minimum one year of experience managing a team of 3 or more
- Be a Good person.
Responsibilities
- Greet and assist members and guests, delivering a warm, professional front-of-house experience
- Act as the primary concierge for member needs, resolving issues and escalating when necessary
- Oversee day-to-day reception operations, including check-ins, room scheduling, and coordination with security, valet, and campus leadership
- Lead and support the reception team, providing guidance, training, and ensuring consistent service standards
- Partner with leadership to align front-of-house operations with overall business objectives
- Support member onboarding, including orientation, access, and platform setup
- Manage inbound inquiries, vet guest lists, and lead campus tours
- Maintain a strong understanding of campus operations to effectively support member and guest needs
- Ensure the campus is always presentation-ready through regular walkthroughs and attention to detail
- Assist with event coordination, including setup, check-in, and team alignment on guest experience
- Serve as a point of contact on-site, handling member or guest concerns with professionalism
- Maintain accurate records and provide administrative support through CRM systems
- Act as opening/closing supervisor, ensuring smooth daily operations
Benefits
- Medical, Dental, Vision
- PTO + Sick Time
- HSA, FSA, and Commuter + Parking Benefits
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Employee Assistance Program
- 401k with Employer Matching. No Vesting Period.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
