Reception / Customer Service Assistant

McNichols•Garland, TX

16d

About The Position

With distribution centers nationwide, McNICHOLS is the leading and trusted supplier of metal products including perforated, grating, mesh, expanded, and designer metals. Our products are used in applications all around you, helping to shape architectural designs, entertainment venues, and more. Family-founded and customer obsessed, we have a purpose driven team inspired to support our customers in building America. We have an exciting opportunity for a Customer Service Assistant to join our team. The Customer Service Assistant is responsible for providing administrative support to our sales and operations teams.

Requirements

High School diploma or GED required
Proficient in Microsoft Office Suite
Intermediate level of MS Excel, with the ability to create spreadsheets and manipulate data
Excellent administrative skills with ability to type at least 45 WPM
High levels of professionalism with strong attention to detail
Excellent communication skills, both verbal and written
Strong team player and the ability to work under pressure
Ability to prioritize and multi task

Responsibilities

Maintaining and developing relationships with existing customers via phone calls and emails
Communicating with suppliers and internal customers to check on the progress of existing orders
Handling incoming calls and taking messages
Meeting and greeting visitors
Distributing mail, arranging couriers, freight carriers, and tracking of shipments
Maintaining files and document control
Responsible for the invoice management, including scanning, returning and creating invoices
Provide administrative support for the Customer Service Specialists (Sales)
Administrative support Operations Team with Inventory and Logistics
Other duties as directed by the District Manager or Sales Manager