Reception Coordinator - Part Time - Day
About The Position
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Reception Coordinator welcomes all guests and coordinates the flow of patients. Responsibilities A day in the life of a at Hackensack Meridian Health includes: Acts as a liaison for centralized complaints and utilizes innovative and analytical skills for problem solving and notifies appropriate supervisor or manager of issues as they arise to assure patient satisfaction. Refers patients, patient's families and visitors to appropriate services and resources. Oversees reception area and coordinates initial patient flow. Coordinates additions to daily schedule and notifies appropriate areas/personnel within the department. Triages patients to the appropriate areas, directs patients to exam rooms and escorts to exam rooms. Answers phones and direct calls to proper department or personnel. Lifts a minimum of 2 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 8 hours a day. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). Adheres to the standards identified in the Medical Center's Organizational Competencies.
Requirements
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Previous clerical and reception experience.
Responsibilities
- Acts as a liaison for centralized complaints and utilizes innovative and analytical skills for problem solving and notifies appropriate supervisor or manager of issues as they arise to assure patient satisfaction.
- Refers patients, patient's families and visitors to appropriate services and resources.
- Oversees reception area and coordinates initial patient flow.
- Coordinates additions to daily schedule and notifies appropriate areas/personnel within the department.
- Triages patients to the appropriate areas, directs patients to exam rooms and escorts to exam rooms.
- Answers phones and direct calls to proper department or personnel.
- Lifts a minimum of 2 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 8 hours a day.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.).
- Adheres to the standards identified in the Medical Center's Organizational Competencies.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
