Under the supervision of the Site Director, provides clerical services including answering and triaging phone calls, managing requests for services and gathering required data, coordinating clinician schedules and patient appointments; and coordinating the patient flow at check-in, check-out and while in the waiting room. Provides clerical support to the direct service staff and management team at the respective site. Is professional in the use of the electronic medical record and related software. Promotes patient engagement in treatment by conveying a welcoming, non-judgmental, positive, and supportive demeanor during all interactions with patients and other involved support persons. Keeps patients informed when appointments are running late. Performs tasks necessary to support revenue including timely and accurate documentation of patient demographics i.e. legal names, addresses, preferred telephone numbers, email address, preferred method for appointment reminders, emergency contacts, insurance information, etc. Manages all clerical duties related to patient care on behalf of clinicians in order to ensure clinician time is primarily devoted to patient care. Examples include: sending out letters and other correspondence, obtaining release of information for referral sources, sending out faxes, etc. Actively engages in cross-training so all functions related to the operations of the front office continue in the absence of any staff person. Assists with filing/scanning of client materials in patient records and the preparation of QA and other reports if requested. Ensures materials are scanned into correct location within the EMR and include all appropriate notations in compliance with departmental guidelines.
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Job Type
Full-time
Industry
Hospitals
Education Level
High school or GED