Reception Associate (Part-Time)

El Paso County, CO•Colorado Springs, CO

25d•$16 - $23•Onsite

About The Position

As a Reception Associate with El Paso County Public Health, you'll be the welcoming face-greeting visitors, answering calls, and connecting people to the services they need with professionalism and care. Bilingual fluency in English and Spanish is highly preferred, allowing you to serve our diverse community with clarity and compassion. This role is ideal for someone energetic, detail-oriented, and people-focused who thrives on delivering exceptional customer service while handling a variety of tasks, from providing accurate directions and reviewing documents to supporting county events and special projects. Every interaction you have will help build trust, create positive experiences, and contribute to a friendly and efficient environment for all who walk through our doors. APPLY TODAY!!! Hiring Range: $15.70 - $22.73 Hourly Bilingual pay differential available This position is not eligible for remote work and does not include benefits. The anticipated work schedule for this role allows for a flexible workweek of up to 25 hours, spanning Mondays through Fridays from 7:30 am to 4:30 pm, subject to change. Under FLSA guidelines, this position is non-exempt. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. This position is responsible for greeting visitors and customers at El Paso County buildings and facilities; provides accurate and detailed directions or instructions based on the assigned area, while providing excellent customer service in all interactions. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

Knowledge of local government services and operations.
Must be detail orientated and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
Must be familiar with Microsoft software products.
Must be energetic, friendly, and outgoing with excellent customer service skills.
Ability to work with all types of people, including community leaders, County personnel, and visitors.
able ability to work independently with minimal supervision; ability to multi-task and utilize problem-solving skills.
Ability to handle difficult situations and be able to interact successfully with difficult customers.
Ability to communicate and work effectively with others.
Maintain regular and punctual attendance.
High school diploma or equivalent education.
Must pass conditional post offer background investigation and drug screen.

Nice To Haves

Customer service experience.

Responsibilities

Provide exceptional customer service to visitors and customers, including but not limited to welcoming visitors and helping them access the offices and services they are looking for.
Acquires and maintains a basic working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises such knowledge to initiate visitor/customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
Uses judgment to review legal documents as assigned. Provides information regarding County services and any associated required documentation.
May be required to maintain databases for tracking of information. Maintains files and folders as appropriate.
Assists in meeting coordination, including scheduling dates, times, locations, and conference rooms as needed.
May assists with organizing and promoting El Paso County events.
Assists with special projects as requested.
Contributes to team effort by helping to achieve departmental goals.
Performs other duties as required.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume