Reception Assistant (Part-time) Staff Pool

Houston Community College • Houston, TX

18d

About The Position

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

Requirements

• High school diploma or equivalent required.
• One (1) year of related experience required; two (2) years preferred.
• Excellent communication skills, including phone skills
• Knowledge of schedule, catalog, events, calendar and other college/system events and activities
• Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.
• Ability to listen and to understand oral communication
• Customer service skills
• Neat personal appearance

Nice To Haves

• Prefer switchboard experience.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines
• Expedite phone calls by giving clear, concise, specific information
• Provide excellent customer service to all callers and visitors
• Provide current and correct information to visitors and callers
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department
• Greet visitors and directs them to appropriate personnel or department
• Maintain and update phone list for college offices and departments

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED