Reception Assistant (Part-time) Staff Pool

Houston Community College

10d

About The Position

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

Requirements

• High school diploma or equivalent required.
• One (1) year of related experience required; two (2) years preferred.
• Excellent communication skills, including phone skills;
• Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
• Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
• Ability to listen and to understand oral communication;
• Customer service skills;
• Neat personal appearance.

Nice To Haves

• Prefer switchboard experience.

Responsibilities

• Answer and transfer telephone calls, handling multiple lines;
• Expedite phone calls by giving clear, concise, specific information;
• Provide excellent customer service to all callers and visitors;
• Provide current and correct information to visitors and callers;
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;
• Greet visitors and directs them to appropriate personnel or department; and
• Maintain and update phone list for college offices and departments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees