Reception 1

Evergreen Family Medicine•Sutherlin, OR

5d•Onsite

About The Position

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth. Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Requirements

Previous experience answering phones.
Must be available for any schedule, including weekends and evenings
Able to maintain the confidentiality of private information.
Friendly demeanor and positive attitude.
Basic knowledge of standard medical terminology.

Nice To Haves

Cash Handling experience preferred.

Responsibilities

Greet visitors as soon as they enter, determine their needs and direct them to the proper area of the facility.
Collect information from patients, including insurance information, money for copays and contact information via phone or in person to put into company’s software system.
Maintains confidentiality according to HIPAA regulations and EFM policies.
Adheres strictly to EFM departmental standards, protocols, and policies, including state and federal regulations.
Communicates effectively and professionally with coworkers, managers, and patients via phone, email, or in person.
Updates registration information and current insurance information. Answers phones diligently and efficiently.
Responds to or redirects telephone calls to appropriate staff/departments.
Maintains current knowledge of all insurances, including verifying benefits and eligibility for OHP, DCIPA, and Atrio, including PCP assignment.
Advocates for patients by creating appropriate patient cases, requests, communications, and appointments in Athena.
Answers inquires by clarifying desired information by researching, locating, and providing information.
Communication with outside provider offices, facilities, and insurances via phone, fax, and computer.
Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company.
Accurately accounts for credit card transitions posted and balances batch and the end of the night.
Self manages to stay on task, maximizes efficiencies, and does not distract others, as well as encourages others to do the same.
Maintains a positive attitude, does not take work issues personally, and does not allow personal issues to interfere with the workday.
Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook, and constant professionalism.
All other duties as assigned by manager.