Receiving Support Captain, Springfield - PA - Full Time

Macy's•Springfield Township, PA

4h•Onsite

About The Position

Macy’s is a company with over 160 years of history, known for innovations, traditions, inspiring stores, and irresistible products, including events like the 4th of July Fireworks and Thanksgiving Day Parade. The company offers unique opportunities to be part of memorable moments. As a Selling and Support Captain, you will act as an advocate for the customer and a role model for colleagues. This elevated hourly role requires expertise in customer satisfaction, merchandising, and building brand loyalty. You will be responsible for driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will communicate expectations and priorities to colleagues. Advancement opportunities for this role include Personal Stylist or Sales and Customer Experience Manager.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Proficient in communicating effectively with customers and providing clear direction to colleagues
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities and deadlines
High school diploma or equivalent

Nice To Haves

1-2 years of direct retail experience preferred

Responsibilities

Fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service, based upon Captain assignment.
Lead colleagues in the execution and completion of assigned tasks.
Role model and provide fast feedback on how to make every customer experience outstanding as an advocate for the customer.
Ensure high-level of customer service through problem-solving and customer-focused resolutions.
Enhance the in-store customer experience by promoting our Macy's mobile app.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
Perform store opening and closing procedures, including accessing alarm system and settling the registers.
Lead and participate in the adherence to our best in class merchandise standards.
Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Build community by joining one of our Colleague Resource Groups
Make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement