Receiving Clerk

Castle Management•Aventura, FL

19h

About The Position

Overview Responsible for professional, effective and efficient handling of all residents’ packages and contractors upon entering the community. The Receiving Clerkalso provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Requirements

High school diploma or equivalency required.
One (1) to two (2) years of business experience preferred.
Outstanding customer service, communication and interpersonal skills required.
Effective written and verbal skills.
Computer literacy: Intermediate command of computer hardware/software is required.
Multiple language fluency may be required or preferred, depending on community.
May be required to travel for training sessions off-site on an ad-hoc basis.
May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.
Ability to work extended hours and weekends if needed.
Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day;
Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post.
Handle, grasp and lift objects and packages.
Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.

Nice To Haves

College level courses in business or hospitality preferred.

Responsibilities

Answers phone and greets residents/contractors upon entry, responds to requests, questions and any other needs.
Documents issues or transactions as needed.
Develop knowledge of communitu rules and amenities.
Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
Demonstrates excellent customer service, communication and time management skills.
Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
Monitors and controls Electronic Security Control Systems if applicable.
Logging in all packages and tracks them through to pick-up by recipient.
Follows-up on all complaints/issues notifying Community Association Manager as necessary.
Ensures all safety precautions and procedures are followed while performing duties.
May assist with resident notifications.
Process work orders and files resident documents and invoices, if applicable.
Properly registers contractors, verifies COI's and any applicable license.
Monitors Receiving area /Loading dock ensuring proper traffic flow and parking.