Receiving Attendant

Marriott • Naples, FL

4h

About The Position

The Receiving Attendant is responsible for the comprehensive management of incoming and outgoing freight, deliveries, and mail. This includes receiving, unloading, processing, and staging merchandise, verifying inventory against invoices, and ensuring accurate tracking and delivery to appropriate departments and guests. The role also involves securing the receiving area, adhering to hazardous material regulations, and maintaining clear communication regarding package status. Beyond logistical tasks, the attendant is expected to uphold company policies, maintain a professional appearance, ensure confidentiality, and provide excellent guest service. The position requires physical capabilities such as lifting up to 50 pounds and navigating various physical spaces. The Ritz-Carlton, part of Marriott International, emphasizes creating exceptional guest experiences through its 'Gold Standards' and fostering an inclusive environment where associates are valued and empowered.

Requirements

• Ability to follow all national, state, and local hazardous material shipping guidelines and regulations
• Ability to complete safety training and certifications
• Ability to follow all company policies and procedures
• Ability to ensure uniform and personal appearance are clean and professional
• Ability to maintain confidentiality of proprietary information
• Ability to protect company assets
• Ability to address guests' service needs in a professional, positive, and timely manner
• Ability to speak with others using clear and professional language
• Ability to answer telephones using appropriate etiquette
• Ability to develop and maintain positive working relationships with others
• Ability to read and visually verify information in a variety of formats (e.g., small print)
• Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Ability to move through narrow, confined, or elevated spaces
• Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Responsibilities

• Receive, unload, and process deliveries
• Account for incoming freight based on invoice and receiving reports
• Stage merchandise by department
• Mark merchandise appropriately for placement in facility
• Deliver merchandise to appropriate department
• Verify and track received inventory
• Complete inventory reports and logs
• Reconcile shipping invoices and receiving reports to ensure count accuracy
• Receive, store, ship, and deliver incoming and outgoing department packages and mail
• Secure the receiving room and its contents, ensuring safekeeping of packages
• Follow all national, state, and local hazardous material shipping guidelines and regulations
• Ship all out-going mail and packages
• Verify quantity and condition of packages upon receipt prior to delivery to guest
• Communicate with guest regarding received packages
• Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages
• Communicate with proper management regarding any loss or damage with packages
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Address guests' service needs in a professional, positive, and timely manner
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

Benefits

• Equal opportunity employer
• Welcoming all and providing access to opportunity
• Fostering an environment where the unique backgrounds of associates are valued and celebrated
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Opportunity to create exceptional guest experiences
• Empowerment to be creative, thoughtful and compassionate
• Chance to be proud of the work you do and who you work with
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees