Receiving Assistant

About the position

The Receiving Assistant is responsible for assisting the Receiving Manager in the successful operation of the receiving department. This position requires providing world-class customer service, exemplifying integrity, responsibility, and excellence while adhering to all policies. The role involves accurately receiving all incoming products, scanning products, staging for delivery, processing paperwork, and maintaining a clean and organized back room. The Receiving Assistant will also support store opening and closing activities, handle register functions, and assist in training department personnel.

Responsibilities

• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking.
• Scanning all incoming and outgoing product.
• Staging products for efficient delivery to the sales floor.
• Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately.
• Researching and processing all discrepancies.
• Communicating with department managers regarding delivery issues and vendor out-of-stocks.
• Following up on special orders.
• Operating a forklift and pallet jack as required.
• Maintaining a clean and organized back room.
• Working with the department managers to address performance issues within the department.
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintaining the safety and security of customers and employees.
• Assisting in training and monitoring of department personnel including assigning and following up on tasks.
• Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete.
• Answering customer questions per company standards and policies.
• Continually increasing product knowledge.
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays.

Requirements

• High School diploma, GED or equivalent preferred.
• 1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus.
• 1 year of experience supervising others preferred.
• Ability to obtain forklift certification.
• Ability to pass food safety training courses and/or certifications as required by law.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Possess a sense of urgency in the completion of tasks.
• Possess excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays - Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance for Full-Time Crew Members
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match