Receivables -Payments - Product Delivery Manager - Vice President

JPMorgan Chase • Tampa, FL

78d

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Commercial & Investment Bank Payments, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Excellent communication and collaboration skills.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Demonstrated prior experience working in a highly matrixed, complex organization.
• Payments or Fintech experience.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Leads product delivery processes including facilitating decision-making regarding the viability of the product and drive implementation forward, while escalating opportunities to improve efficiencies and functional coordination.
• Serves as the information owner for product platform hosted by Third Party Provider.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities