Recall & Referral Scheduler

Charleston Gastroenterology Specialist P • Summerville, SC

9d • Onsite

About The Position

Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians' practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients. We value the health, service, and satisfaction of our patients above all else. Job Purpose: Recall & Referral Scheduler ensures patients are being contacted and scheduled efficiently. The Recall & Referral department will be responsible for contacting all physician recall patients and all physician referral patients to schedule an office consultation, an open access procedure or a recall procedure. Duties: (includes, but are not limited to) Calling patients and scheduling their appointments Responding efficiently and accurately to patients Effectively communicating with physicians, staff and patients Engaging in active listening to patients Utilizing software, databases, scripts, and tools appropriately Adhering to all company policies and procedures Flexibility is essential Recall & Referral scheduler will perform other essential activities or duties as assigned on an as needed or regular basis by his/her designee Anticipated Schedule: Monday- Thursday 8 AM- 5 PM Friday- 8 AM- 1 PM Location: 2001 2nd Avenue Suite 101 Summerville, SC 29486

Requirements

• Minimum Education Requirements: High School diploma or equivalent
• 2 years experience in healthcare preferred
• Skills and Abilities: Knowledge of Medical Terminology
• Work independently
• Manage multiple priorities
• Outstanding customer service skills
• Experience with high patient volume
• Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
• Ability to exercise tact under pressure
• Ability to work in a team environment and effectively contribute as a member of a team
• Excellent time management and organizational skills
• Ability to express self clearly
• Ability to act as a team member and to exhibit initiative to benefit Charleston G.I. and those it serves
• Accuracy, integrity and professionalism
• Ability to exhibit prompt, reasonable, reliable and sustainable attendance

Nice To Haves

• 2 years experience in healthcare preferred

Responsibilities

• Calling patients and scheduling their appointments
• Responding efficiently and accurately to patients
• Effectively communicating with physicians, staff and patients
• Engaging in active listening to patients
• Utilizing software, databases, scripts, and tools appropriately
• Adhering to all company policies and procedures
• Flexibility is essential
• Recall & Referral scheduler will perform other essential activities or duties as assigned on an as needed or regular basis by his/her designee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED