Recall Program Analyst
About The Position
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? In this position... The Recall Program Analyst reports to the Recall & Service Programs Program Manager. The Recall Program Analyst is responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA), coordinating the development of FSA service procedures and tools, monitoring the post launch field performance of FSAs, making appropriate program adjustments, and assisting dealers and Ford activities regarding FSA related concerns.
Requirements
- Bachelor's Degree or 5+ years of Automotive experience
- Must be self-motivated and able to multi-task
- Must be able to analyze situations and determine appropriate next steps to closure
- Possess strong interpersonal skills and demonstrate professionalism in all actions
- Ability to work cross-functionally to achieve required deadlines with quality decisions that positively impact our customers and dealers
- Excellent written and verbal communication skills, with the ability to interpret and understand technical information
- Proficient use of Word, Excel, SharePoint
Nice To Haves
- Ford or Lincoln field/dealer service operations experience preferred
- Experience with PTS, GRID, MMP, WERS is helpful
Responsibilities
- Coordinate and participate in FSA planning, development, and launch meetings.
- Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
- Work with representatives from engineering to define concerns and ensure corrective actions are robust.
- Conduct FSA service trials to ensure technical instructions are feasible and accurate.
- Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
- Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
- Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
- Ensure that all affected markets are considered in FSA planning, development, and launch processes.
- Work with warranty administration to establish appropriate FSA edit controls, as needed.
- Work with FSA coordinators to ensure programs are administered as approved in GCAMP.
- Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed.
- Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns.
- Support the SSSC to enable accurate, high-quality, timely assistance to dealers.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
