Recall Coordinator

Bethany Medical • High Point, NC

2d

About The Position

“The Largest Established Independent Multi-Specialty Group in Central North Carolina is Seeking a Recall Coordinator to join our Team!”

VOTED “BUSINESS OF THE YEAR” 2018

VOTED ONE OF THE “FASTEST GROWING COMPANIES IN THE TRIAD” 2019, 2020, 2021, 2022

Our mission at Bethany Medical is to provide excellent care through a Multi-Specialty approach from prevention to intervention of potentially life-threatening health problems.

Bethany Medical, an established Independent Multi-Specialty Practice located in Greensboro, High Point, Winston Salem, Jamestown, Kernersville, North Wilkesboro, and Mt. Airy is seeking a Recall Coordinator to join our Team!

Requirements

• High School diploma or equivalent

Responsibilities

• Contact patients who have fallen out of care to return to Bethany Medical.
• Discusses treatment history/plan with patients and answer questions and concerns.
• Maintains an accurate log of call activity, including initial and follow-up calls, appointments scheduled, booked production, call outcomes, and reasons for non-engagement.
• Works closely with the offices to ensure patients are scheduled according to office guidelines.
• Notify office staff of special appointments made, including VIP patient appointments.
• Process and distribute weekly recall error reports to Dept. Heads and guide inputting recall dates as needed.
• Communicate regularly with management and staff.
• Confirm and update all customer information and appointment notes in the system database.
• Meet the minimum quota of outbound calls per day.
• Creates an environment that promotes Bethany Medical.

Benefits

• Employee Medical/Dental/Vision insurance. Family coverage is available at a discounted rate.
• Employee Life Insurance
• Employee Short Term Disability
• Generous PTO
• Paid Holidays
• 401k Plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED