Rebate Call Center Specialist

Guidehouse•San Antonio, TX

1d•Onsite

About The Position

Our task is to organize and make sense of a wide variety of project data, proof of income, receipts, invoices, and other documents to make sure we are appropriately applying rebate payments. To achieve this, the Specialist will need: Call center environment for rebate project; primarily inbound with some outbound calling Strong verbal/written communication skills Ability to initiate and follow through on projects and work independently with minimal supervision required. Attention to detail and critical thinking skills Dedication to participant satisfaction Ability to manage assigned workload with the provided tools and resources Process applications for the Home Energy Rebate Programs in accordance with all applicable program rules and regulations. Enter, maintain, and track rebate applications in the program application and rebate processing platforms. Take and process updates to online rebate applications received by telephone, email, and other forms correspondence from program participants and other program partners. Maintain knowledge of eligible products, services, and customer service processes & procedures. Communicate and resolve disputed rebate claim data. Accept responsibility, work independently, and manage time effectively to meet deadlines. Work with a varied client base including special populations/clients with special needs and communication barriers. Make decisions which have financial, program benefit, and/or legal outcomes, and which involve technical complexity. Process and maintain large volumes of detailed program data. Perform other duties, tasks, and special projects as assigned including but not limited to: Providing back-up support to Specialists Schedule : In office San Antonio working Tuesday-Saturday 10am-8pm CST

Requirements

High School Diploma/GED or 3 years of relevant equivalent experience in lieu of diploma/GED.
0-2+ years working within the following sectors: grants management, business, finance or customer service.
PC skills in a Windows environment are required.
Knowledge and utilization of desktop applications to include Word and Excel is essential
Working knowledge can be of the following: customer-service related responsibilities, grants management program experience, application review

Nice To Haves

Bi-lingual Spanish helpful
1+ year experience working in a Grants Management, Energy Rebate program or Customer Service setting.
CRM experience

Responsibilities

Process applications for the Home Energy Rebate Programs in accordance with all applicable program rules and regulations.
Enter, maintain, and track rebate applications in the program application and rebate processing platforms.
Take and process updates to online rebate applications received by telephone, email, and other forms correspondence from program participants and other program partners.
Maintain knowledge of eligible products, services, and customer service processes & procedures.
Communicate and resolve disputed rebate claim data.
Accept responsibility, work independently, and manage time effectively to meet deadlines.
Work with a varied client base including special populations/clients with special needs and communication barriers.
Make decisions which have financial, program benefit, and/or legal outcomes, and which involve technical complexity.
Process and maintain large volumes of detailed program data.
Perform other duties, tasks, and special projects as assigned including but not limited to: Providing back-up support to Specialists

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program