Real-Time Operations Center Operator

Grand Canyon University•Phoenix, AZ

27d•Onsite

About The Position

Proactively monitors activity on GCU property using campus security cameras and systems from a central location. Watches for irregularities, such as security breaches, emergency situations, crimes in progress and facility and safety hazards. Monitors cameras to provide situational awareness to responding resources during in-progress incidents. Simultaneously listens to public safety radio transmissions, monitors call for service on Computer Aided Dispatch screens and views selected video assets. Assists in requests for video evidence during/after critical incidents as well as post incident investigations. Leverages technology to act as a force multiplier for the Public Safety Department. Coordinates response of police and security personnel based on real-time information gleaned from security camera and other systems. Maintains awareness of calls for service to track evolving situations, identify possible suspects and suspect vehicles, locate fleeing suspects, and relay information when necessary. Comprehends and makes inferences from written material including bulletins and intelligence information; integrates training, experience, and knowledge to identify potentially dangerous situations in real time. Provides information and documentation to Public Safety management on shift activity and special issues. Authors original and supplemental Incident Reports, which will vary in length and content. Work collaboratively with surrounding law enforcement agencies. Completes required paperwork, evidence impounds, etc. Creates investigative support material, such as Photographic Line-ups, Crime Bulletins, Fliers, etc. Impounds digital property or evidence by following Impound Procedures in Public Safety Department policy manual. Communicates effectively, both verbally and in writing, with officers, public safety guards and dispatch, often during high stress situations Attends court hearings for the purpose of testifying to job duties, reports, etc. Maintain confidentiality and security of sensitive information and other records. Works cooperatively and jointly to provide quality seamless customer service. Tentative schedule that works around major events. Other duties as assigned.

Requirements

High school diploma or G.E.D.
Possess technical knowledge and understands relationships between disparate but relevant investigative software packages.
Possession of, or ability to obtain after hire an Arizona Terminal Operator Certification (TOC) Level B.
Must pass pre-employment background investigation.

Responsibilities

Proactively monitors activity on GCU property using campus security cameras and systems from a central location.
Watches for irregularities, such as security breaches, emergency situations, crimes in progress and facility and safety hazards.
Monitors cameras to provide situational awareness to responding resources during in-progress incidents.
Simultaneously listens to public safety radio transmissions, monitors call for service on Computer Aided Dispatch screens and views selected video assets.
Assists in requests for video evidence during/after critical incidents as well as post incident investigations.
Leverages technology to act as a force multiplier for the Public Safety Department.
Coordinates response of police and security personnel based on real-time information gleaned from security camera and other systems.
Maintains awareness of calls for service to track evolving situations, identify possible suspects and suspect vehicles, locate fleeing suspects, and relay information when necessary.
Comprehends and makes inferences from written material including bulletins and intelligence information; integrates training, experience, and knowledge to identify potentially dangerous situations in real time.
Provides information and documentation to Public Safety management on shift activity and special issues.
Authors original and supplemental Incident Reports, which will vary in length and content.
Work collaboratively with surrounding law enforcement agencies.
Completes required paperwork, evidence impounds, etc.
Creates investigative support material, such as Photographic Line-ups, Crime Bulletins, Fliers, etc.
Impounds digital property or evidence by following Impound Procedures in Public Safety Department policy manual.
Communicates effectively, both verbally and in writing, with officers, public safety guards and dispatch, often during high stress situations
Attends court hearings for the purpose of testifying to job duties, reports, etc.
Maintain confidentiality and security of sensitive information and other records.
Works cooperatively and jointly to provide quality seamless customer service.
Tentative schedule that works around major events.
Other duties as assigned.