Real-Time Analyst
RH•Corte Madera, CA
430d•$37,440 - $79,040
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About The Position
The Workforce Optimization Real-Time Analyst at RH is responsible for monitoring inbound contacts across multiple channels, analyzing patterns to determine staffing adjustments, and providing solution-driven recommendations. This role emphasizes daily and historical reporting to identify trends in call volume and staffing, collaborating closely with Team Leaders to ensure optimal service levels are maintained. The position requires a proactive approach to problem-solving and a commitment to the company's values of People, Service, Quality, and Innovation.
