Real Estate Vendor Relationship Manager

Truist Bank • Charlotte, VA

4d

About The Position

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time: 1. Responsible for the day-to-day leadership, oversight, and execution of vendor capabilities deployed in the Truist REL manufacturing process. 2. Ability to lead onshore and offshore resources. 3. Assist in the creation, amendment, execution, and invoicing of Vendor contracts. 4. Identify and manage vendor risks per the Third-Party Risk Management policies and guidelines. 5. Facilitate and maintain relationships between Truist and vendors 6. Proactively anticipate and plan for changes in volumes, capacity planning, and expense management. 7. Provide direct leadership for vendor run production centers and processes 8. Lead vendor management teams to ensure loans are processed and closed within expected timelines and credit risk parameters. 9. Create, modify, and actively oversee a pipeline management strategy to meet service level and client experience standards. 10. Enforce and maintain procedures to ensure compliance with state, federal, and regulatory requirements. 11. Actively engage with senior leaders on overall business-related matters. Identify opportunities for process improvements to achieve higher results on a perpetual basis and facilitate on-going change initiatives to drive optimal performance. 12. Effectively implement business processes and manage change by creating a culture of client excellence and associate accountability, providing leadership and vision, and working closely with other groups within and outside of Mortgage (e.g. production, credit, compliance) to provide a positive client experience. 13. Interact and foster relationships with Distributed/Direct sales leaders and teams via monthly fulfillment calls/meetings to maximize teamwork, regulatory, and credit quality, as well as the overall client experience. 14. Directly resolve or coordinate the resolution of internal and external client service-related escalations to ensure client experience standards are achieved. 15. Ability to manage multiple Vendor Processing, Underwriting, and Closing Verticals

Requirements

• Bachelor's degree in Business or related field, or equivalent education and related training.
• Five or more years of mortgage lending experience.
• Three or more years of experience in business functions or equivalent experience in sourcing, procurement, supply chain, contract management, or materials management.
• Demonstrated understanding of the origination life cycle to include sales, processing, underwriting approval, closing and post-closing including familiarity with Government-Sponsored Enterprise (GSE) automated underwriting systems and guidelines
• Strong knowledge of compliance and regulatory parameters
• Relationship building and ability to drive decision-making through a consensus-building approach
• Demonstrated ability to partner and deliver results in a complex and matrix reporting environment
• Strong interpersonal, leadership and communication skills, both written and verbal, in relation to internal and external clients
• Strong coaching and organizational skills with the ability to prioritize, delegate, follow up and expedite matters as needed.
• Ability to drive desired teammate actions through motivational leadership
• Demonstrated and proven ability to translate key strategic decisions into actionable initiatives
• Proven analytical and problem-solving abilities.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight

Nice To Haves

• Demonstrated experience with cross-functional responsibilities
• Experience using Vendor Management Systems.
• Ability to effectively and constructively lead change in an organization, introducing continuous improvement practices in an organization
• Experience implementing business processes that mitigate compliance, regulatory, credit and legal risks and/or result in operating efficiencies
• Experience managing mortgage fulfillment teams across geographically distributed locations
• Experience in project coordination and budget preparation
• Experience with management of third-party suppliers, onshore and off-shore.

Responsibilities

• Responsible for the day-to-day leadership, oversight, and execution of vendor capabilities deployed in the Truist REL manufacturing process.
• Ability to lead onshore and offshore resources.
• Assist in the creation, amendment, execution, and invoicing of Vendor contracts.
• Identify and manage vendor risks per the Third-Party Risk Management policies and guidelines.
• Facilitate and maintain relationships between Truist and vendors
• Proactively anticipate and plan for changes in volumes, capacity planning, and expense management.
• Provide direct leadership for vendor run production centers and processes
• Lead vendor management teams to ensure loans are processed and closed within expected timelines and credit risk parameters.
• Create, modify, and actively oversee a pipeline management strategy to meet service level and client experience standards.
• Enforce and maintain procedures to ensure compliance with state, federal, and regulatory requirements.
• Actively engage with senior leaders on overall business-related matters. Identify opportunities for process improvements to achieve higher results on a perpetual basis and facilitate on-going change initiatives to drive optimal performance.
• Effectively implement business processes and manage change by creating a culture of client excellence and associate accountability, providing leadership and vision, and working closely with other groups within and outside of Mortgage (e.g. production, credit, compliance) to provide a positive client experience.
• Interact and foster relationships with Distributed/Direct sales leaders and teams via monthly fulfillment calls/meetings to maximize teamwork, regulatory, and credit quality, as well as the overall client experience.
• Directly resolve or coordinate the resolution of internal and external client service-related escalations to ensure client experience standards are achieved.
• Ability to manage multiple Vendor Processing, Underwriting, and Closing Verticals

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees