Real Estate Services Asset Specialist

Community Financial System, Inc.•City of Olean, NY

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. This position will comply with bank and investor guidelines with portfolio and investor mortgage loans, conducting required functions for special asset protection management.

Requirements

High School Diploma or GED required
All applicants must be 18 years of age or older
Familiarity with collections, loss mitigation, foreclosure, and bankruptcy laws; servicing requirements of various secondary market investors and government agencies
Proficient reading, writing, and grammar skills
Excellent mathematical skills
PC proficiency including Windows and Microsoft Suite
Able to demonstrate ability to analyze data from reports/workbooks
Excellent interpersonal and communication skills
Must be collaborative, adapt and reprioritize, and have an independently objective mindset
Must be able to consistently demonstrate the Company’s core values; integrity, teamwork, excellence, and humility
Minimum of two (2) years’ collections or loan servicing experience preferred

Nice To Haves

A.A. or A.S. degree with business field of study or relevant work experience strongly preferred

Responsibilities

Execute and submit secondary market investors, government agencies, and mortgage insurance delinquency and status reports to safeguard the company’s interest
Adhere to guidelines set by investors, guarantors, and regulatory entitles for accurate and timely reporting
Manage audits conducted by third party companies such as TenA for quality control of FHA-HUD and USDA portfolios
Prepare, monitor, and submit applicable servicing claims to safeguard the company’s interests in residential real estate properties following applicable guidelines and regulations
Processing and application of, or release of claim documents and funds
Successfully resolve claim disputes brought to mortgage insurance, guarantors, and investor loan entities
Oversee the workflow for maintaining post-foreclosure accounts including Other Real Estate Owned (OREO) properties
Facilitate release requests including but not limited to release of security, releases of liability, and deed transfers by preparing, reviewing and processing documents
Assist with conducting review, preparing and managing charge offs and write downs
Prepare and mail notifications to borrowers per investor, guarantor, state, insurer, or bank guidelines
Comply with applicable regulations including but not limited to Fair Debt Collections Practices Act, Real Estate Settlement Procedures Act, Service Member Civil Relief Act, Dodd-Fran Act (UDAPP) as they relate to consumer real estate loan collections
Perform other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner
As an integral member of the Consumer Real Estate Servicing Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Company in achieving their annual goals.