Real Estate Operations Coordinator

PLACE•Michigan Center, MI

4d•$20 - $22•Onsite

About The Position

Your Opportunity: You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team. Who Develops You: Team Operator What You’re Great At: You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team. What You’ll Do: Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals. Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator. Create and own systems for maintaining integrity of the database, including holding agents accountable to activities. Own the agent onboarding process, including holding trainings in person and virtually. Follow the systems for our productivity rhythms to ensure agent productivity. Plan and execute client events that are done at a high level to drive business referrals. Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses. Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. Keep the team leader informed of any challenges that arise and bring potential solutions. Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings. Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond. Oversee a virtual assistant that manages the listing launch and contract to close process for all transactions, including coordinating photography, staging, sign installation, and other listing launch functions. Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers. Generate reviews and referrals from clients during and after the transaction.

Requirements

Notice and take pride in the details
Team player
Proven ability to lead yourself and others with conviction
Self-motivated
Owning projects once asked to do them and following up with status updates
Ability and desire to focus on one task for at least an hour during time blocks
Positive and direct communication, both written and verbal
Ability to problem solve and use critical thinking daily
Have a “do whatever it takes” mentality
Follow a current process as well as improving them and create new processes
Learning-based and growth-minded
Proactive vs. reactive
Impeccably organized
Knowledge of basic office suite software and calendaring systems
Excellent time management skills
Concerned about doing things the right way
Calm and motivated under pressure
Have patience with a high volume, detailed role
Use social media for the benefit of the company as an ambassador
Flexible
Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
1+ years experience in an operations/administrative role in the real estate, mortgage or title industries

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service
internal communication
team calendar
company social media presence internally and externally
office management
client care systems
team retention and recognition including events, and referrals
Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator
Create and own systems for maintaining integrity of the database, including holding agents accountable to activities
Own the agent onboarding process, including holding trainings in person and virtually
Follow the systems for our productivity rhythms to ensure agent productivity
Plan and execute client events that are done at a high level to drive business referrals
Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses
Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity
Keep the team leader informed of any challenges that arise and bring potential solutions
Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings
Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond
Oversee a virtual assistant that manages the listing launch and contract to close process for all transactions, including coordinating photography, staging, sign installation, and other listing launch functions
Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers
Generate reviews and referrals from clients during and after the transaction