Real Estate Director of Client Success Management

Adam Hergenrother Companies•Austin, TX

2d•$55,000 - $80,000

About The Position

At Livian, we don’t follow the rules, we create them. We are leaders. We value personal and professional growth. We accept challenges, set goals, and exceed them. We refuse to stay in mediocrity and instead choose to live purposeful lives without limits. We believe that there is always a way and we never give up. We work hard, and we play even harder. Livian is hiring a Director of Success Management to consult with and pour into Livian’s real estate teams on a regular basis, and eventually lead our Client Success Managers. Only those individuals who are learning-based, growth-minded, and client-focused, willing to face challenges head on, and are comfortable with rapid problem solving, should apply. This position reports to the Chief Operating Officer.

Requirements

Experience in a client service role in real estate or a related industry
Excellent attention to detail
Thorough and rapid communication and follow-up skills
A strong sense of empathy and a genuine desire to help clients succeed
A passion for building effective relationships and driving growth with clients
Technical savvy and excel in learning new products and tools quickly
Strong organizational skills with the ability to prioritize and manage time efficiently between multiple teams and projects.
Abundant energy with a desire to work in a fast-paced environment.
A bachelor’s degree and 3+ years in account management or a client success role

Responsibilities

Help our real estate team clients achieve their desired outcomes (agent attraction and agent production goals) through our platform of services.
Monitor clients’ progress towards goals and proactively engage with clients in need of assistance, directing them to resources and solutions.
Gather feedback, relay client insights and needs to operations and integrations teams, and advocate for enhancements or improvements based on client feedback.
Understand all facets of the Livian platform, tech stack and value proposition, and be able to articulate it and answer questions on it.
Analyze clients' business operations and drive adoption of all Livian tools and playbooks.
Build and maintain relationships with clients, becoming their go-to for information, consulting support and problem solving.
Empathize with client needs and maintain high client satisfaction.
Identify potential risks or challenges that may impact client satisfaction or retention.
Help hire, train, and lead other success managers across the country.