Real Estate & Customer Experience Manager

Prologis Management • Baltimore, MD

304d • $89,000 - $122,000

About The Position

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide. As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 2 million square feet of industrial buildings in the Baltimore Central portion of our Baltimore/DC Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.

Requirements

• 5+ years of industrial/commercial real estate or equivalent experience preferred.
• A valid driver's license is required with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of Maryland or be able to obtain a license within six months of commencing employment.
• Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers.
• Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Strong interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Ability to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.
• Ability to process data and complete recurring variance reports.
• Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.
• Flexibility to work extended hours when required, with respect for individual needs and work-life balance.
• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred.

Responsibilities

• Oversee the day-to-day operations of assigned properties, including customer relations, maintenance, rent collection, and regulatory compliance.
• Act as the primary point of contact for customers within your portfolio, ensuring their operational needs are met with excellence.
• Build and maintain strong, trusted relationships by understanding their businesses and proactively addressing their evolving requirements.
• Identify opportunities to enhance the customer journey by leveraging technology, streamlining processes, and implementing feedback-driven improvements to create value for customers, their businesses, and Prologis.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drive and motivate a team of 2 employees (maintenance technician, administrative personnel), to engage in innovative ideas, initiatives, and pilots.
• Work collaboratively with internal teams, including leasing, construction, accounting, legal, Prologis Essentials, and development, to deliver seamless service.
• Foster a culture of accountability, continuous improvement, and innovation within the team to ensure a superior customer experience.
• Assimilate and analyze information pertaining to market and economic conditions.
• Utilize Salesforce CRM to track interactions with customers and customer visits.
• Support sustainability initiatives, including renewable energy projects, efficiency improvements, and environmentally friendly practices, ensuring properties meet expectations.

Benefits

• Healthcare, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
• Generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate