Real Estate & Consumer Servicing Specialist

SkyOne Federal Credit Union • Hawthorne, CA

6d • Onsite

About The Position

Join SkyOne Federal Credit Union as a Real Estate & Consumer Servicing Specialist and experience the excitement of being on the frontline of member interaction in Hawthorne, CA. This onsite position allows you to engage directly with our diverse membership, delivering tailored financial solutions that genuinely enhance their lives. You will be part of a collaborative team that values performance and accountability, empowering you to innovate and create meaningful member experiences. Our commitment to integrity ensures that your efforts are aligned with the highest standards of service. Working in a dynamic environment, you will have the opportunity to grow your skills while making a real difference in the financial journeys of our members. Be prepared to embrace a culture of respect where your contributions are recognized and appreciated. Your day as a Real Estate & Consumer Servicing Specialist As a Real Estate & Consumer Servicing Specialist at SkyOne Federal Credit Union, you will play a vital role in fulfilling our mission by delivering tailored financial solutions to our consumer and residential members. With a focus on integrity and competence, you will manage loan documentation, adhere to regulatory requirements for lending, and tackle problem resolution with an unwavering commitment to outstanding service. Your ability to identify and address the needs of both internal and external members will be essential in providing effective solutions at every opportunity. Additionally, you will collaborate with various departments, offering support as required to ensure seamless operations. In this dynamic role, you will not only enhance the member experience but also contribute significantly to the overall success of the Credit Union. Does this sound like you? To excel as a Real Estate & Consumer Servicing Specialist at SkyOne Federal Credit Union, strong analytical and problem-solving skills are essential. Proficiency in loan servicing software and tools will empower you to manage complex member inquiries and ensure compliance with regulatory standards effectively. A solid understanding of real estate loan documentation, the Home Mortgage Disclosure Act (HMDA), and financial regulations is crucial for maintaining accurate records and facilitating audits. Exceptional communication skills are necessary to provide quality service and resolve member issues promptly while cultivating relationships. The ability to multitask and remain composed under pressure is vital in this fast-paced environment. You should also be adaptable, demonstrating a willingness to assist in cross-training and departmental projects. A commitment to maintaining integrity and compliance with credit union policies will ensure that you contribute positively to the team and member experiences.

Requirements

• Strong analytical and problem-solving skills
• Proficiency in loan servicing software and tools
• Solid understanding of real estate loan documentation, the Home Mortgage Disclosure Act (HMDA), and financial regulations
• Exceptional communication skills
• Ability to multitask and remain composed under pressure
• Adaptable, demonstrating a willingness to assist in cross-training and departmental projects
• Commitment to maintaining integrity and compliance with credit union policies
• Minimum of four years business degree or equivalent experience preferred
• Demonstrates a strong knowledge of consumer and real estate lending laws and regulations
• Strong knowledge of Loan Documentation preparation software and Symitar
• Has strong strategic, tactical, and organizational skills
• Well-developed time management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Ability to exercise discretion and independent judgment
• Must have a high level of interpersonal skills to handle sensitive and confidential situations
• Position requires demonstrated poise, tact, and diplomacy
• Proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
• Proficient project management skills
• Thorough knowledge of residential and commercial mortgage lending policies, procedures, rules, and regulations
• Demonstrated analytical, problem solving and interpersonal skills
• Demonstrated ability to build and maintain effective working relationships with all levels of management, staff, and members

Responsibilities

• Manage loan documentation
• Adhere to regulatory requirements for lending
• Tackle problem resolution
• Identify and address the needs of both internal and external members
• Collaborate with various departments, offering support as required to ensure seamless operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees