Real Estate Collections Specialist

KeyBank • Amherst, NY

8d • $19 - $25 • Hybrid

About The Position

We are not your average collections team! At KeyBank, we pride ourselves on being client advisors. This role primary focus is in the Real Estate Collections and Recovery area and covers a broad range of responsibilities and duties: Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions. Individual will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings. Has strong negotiation skills and is able to convince customers the benefits to maintain a status. Able to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled. Other duties as assigned. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

Requirements

• High school diploma or equivalent is required
• Minimum 1 year of experience in customer service is preferred
• Willingness to learn through on-going coaching and constructive feedback
• Ability to work from home 3 days per week in a quiet office setting with limited distractions
• Ability to work overtime when needed per business needs
• Works well with others in a fully developed team environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Analytical, research, and problem resolution skills
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications, including basic Excel skills
• Expected to maintain an excellent attendance record
• Exceptional attention to detail

Responsibilities

• Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions.
• Individual will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings.
• Has strong negotiation skills and is able to convince customers the benefits to maintain a status.
• Able to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled.
• Other duties as assigned.

Benefits

• This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED