Readiness Services Consultant (Remote)

CrowdStrike

102d

About The Position

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

Requirements

• 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting
• Proven track record of managing senior-level relationships in technical environments
• Strong project coordination capabilities with emphasis on customer service
• Excellence in both written and verbal communication
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously
• An understanding of cybersecurity concepts and incident response considerations
• Strong business acumen and problem-solving skills
• Track record of implementing program improvements
• Knowledge of security frameworks and compliance requirements
• Previous experience in incident response or security consulting
• Experience with service delivery optimization and process improvement

Nice To Haves

• Experience working with technology such as Jira, SalesForce
• Experience of incident response retainer models
• Fluent in French (oral and written)

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Contribute to program enhancement initiatives and best practices development
• Support team pipeline growth through strategic account expansion

Benefits

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees