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JASINT • Alexandria, VA

68d • $45,000 - $50,000

About The Position

As a Document Specialist II at JASINT, you will serve as the primary point of contact for customer questions and concerns. Your responsibilities will include preparing outgoing mail to external customers, managing shipments to the National Archives, and handling order entry and tracking until the request is completed. You will operate document services equipment, create electronic files or archives, prepare documents for scanning, and verify their quality. Additionally, you will index and store documents according to established guidelines and troubleshoot equipment issues as necessary.

Requirements

• 1 year customer service experience
• GED or High School Diploma

Responsibilities

• Serve as point of contact for customer questions and concerns.
• Prepare outgoing mail to external customers.
• Prepare shipment out to National Archives.
• Handle order entry, tracking and progress up to finished request.
• Operate document services equipment, create electronic files or archives.
• Prepare documents for scanning and verify quality.
• Index and store documents according to guidelines.
• Troubleshoots and makes equipment adjustments when necessary.

Benefits

• Retirement/401k
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts (HSA/FSA)
• Short-term disability (STD)
• Long-term disability (LTD)
• Professional development
• Tuition reimbursement
• Spot award recognition
• Paid time off (PTO)
• Holidays
• Two additional floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 11-50 employees