Re-Entry Admissions Counselor

Indian River State College • Fort Pierce, FL

8d • $18

About The Position

Be the steady guide who helps students return to The River and continue the journey they once started. In this role, you’ll reach out to former students, listen to their needs, and help them navigate every step of the re-enrollment process. You’ll identify obstacles, connect them with the right resources, and make sure they feel seen, supported, and confident about coming back to Indian River State College. Your work directly strengthens student success by giving learners a clear path forward and a welcoming place to rejoin their community. JOB SUMMARY: Under general supervision, this role supports student success by guiding retention and re-enrollment efforts from withdrawal through re-entry. Helps former students return, overcome academic or administrative barriers, and complete their educational goals.

Requirements

• Bachelor’s degree in a related field
• Minimum two (2) years of work experience in higher education preferably in admissions, advising, or financial aid.
• Ability to manage outreach campaigns and follow-up strategies
• Excellent verbal, written, presentation and interpersonal skills.
• Ability to identify and address student issues and barriers to success.
• Demonstrate expertise in the use of technology to assist in tracking and retaining students through to completion.
• Ability to navigate the Internet for research and resources relative to student success and completion.
• Ability to review data to identify gaps to enhance student completion strategies
• Knowledge of FERPA.

Responsibilities

• Conduct outreach (via phone, email, text) to students who have withdrawn or stopped out
• Counsel on program options, credit transfers, and pathways toward degree completion (30%)
• Help students re-engage, assess their status, and guide them through re-admission procedures. (25%)
• Identify obstacles (financial, scheduling, academic) and direct students to appropriate support and serve as a liaison between students and academic, financial aid, and student services departments (25%)
• Track re-entry metrics, retention data, and progress outcomes and maintain accurate records of student interactions and status in CRM systems (10%)
• Participate in development of re-entry initiatives, campaigns, on and off campus. (10%)
• Completes all other duties and responsibilities as assigned. (5%)

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees