Within the Chief Administrative (CAO) organization within the Chief Operating Office, the COO OM&AI organization will drive the improvement of Operations and Controls processes within the Citi COO organization. The primary objective is to deliver demonstrable improvements in client and employee experience, controls, and efficiency by developing and executing the Target Operating Model for COO and driving the adoption of AI across the COO organization and broader Citi. Job Description: The Re-engineering Process Sr Lead will be responsible for driving the improvement of Operations and Controls processes in the Citi COO organization and deliver demonstrable improvement in client and employee experience, controls and efficiency. This includes developing an AI and Tech Automation enablement framework and methodology, identifying and maintaining AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases demonstrating key benefits across efficiency, client experience, and risk and control. Will also require partnering with Technology & external experts to embed AI & Automation use cases while increasing AI adoption. May also require working with MRM to increase approval speed and break down barriers. The Re-engineering Process Sr Lead will connect “ready now” AI capabilities for quick implementation plus identifying patterns in Operations & Controls work and working with the Technology Automation Factory to quickly automate generating efficiency and improvements in client experience and risk and controls. Finally, this role will work closely with the AI champion for the COO Organization, partnering across the COO organization and broader Citi to drive adoption of “AI first” mindset. The role will report to the Head of COO OM&AI and work closely with the Enterprise AI office, the Technology organization and COO leadership.