Primary Job Template

Quince

5h•$71,000 - $79,000

About The Position

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE IDEAL CANDIDATE The Returns, Quality and Fraud team is responsible for building and maintaining key aspects of the customer journey; improving product quality, ensuring smooth execution of return set up/processing/refund/disposition and detecting abuse of Quince policies. Our main objectives are to build and scale a lasting infrastructure while simultaneously optimizing for cost and maximizing recovery. The Re-Commerce Manager is responsible for maximizing recovery value from returned, excess, and refurbished inventory by managing the resale of products across third-party (3P) marketplaces. Working closely with your Strategy Director, this role owns the execution, and performance of re-commerce operations, ensuring returned products are efficiently processed, listed, sold, and fulfilled in a way that protects brand standards and drives incremental revenue. The ideal candidate is a hands-on, detail-oriented operator who thrives at the intersection of returns, marketplaces, and revenue recovery. They are highly organized, data-driven, and comfortable owning end-to-end resale execution across multiple 3P platforms. This person is a strong cross-functional partner who can translate operational realities into profitable marketplace strategies, balances speed with brand integrity, and is energized by turning complex return streams into incremental value. They thrive in fast-paced environments where ambiguity is common and answers are not always immediately available, approaching challenges with curiosity, ownership, and a strong bias toward action. This individual is collaborative and comfortable operating independently in an environment where decision-making is intentionally distributed and where speed, data, and strategy are highly valued.

Requirements

2+ years of leadership experience in a warehouse, logistics, or fulfillment environment
Bachelor’s degree in Business, Operations, Supply Chain, General Management, or a related field (or equivalent experience)
Strong understanding of returns workflows, inventory management, and product lifecycle economics
Experience managing a small operational team, with accountability for accuracy, productivity (UPH), quality standards, and continuous performance improvement
Data-driven mindset with the ability to analyze performance and optimize outcomes
Excellent cross-functional communication skills, especially in partnership with Operations and Returns teams
Detail-oriented, highly organized, and comfortable managing multiple SKUs and channels simultaneously
Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation.
Stand and walk for extended periods during shifts (up to 12 hours) with or without reasonable accommodation
Work in an environment where noise levels may vary, and temperatures may be subject to fluctuations with or without reasonable accommodation
Frequently climb and descend stairs with or without reasonable accommodation

Nice To Haves

Hands-on experience managing 3P marketplaces and their operational requirements

Responsibilities

Partner with your Director to implement strategy, outlining returned and excess inventory for re-commerce channels
Own day-to-day management of selling on 3P marketplaces, overseeing a small team responsible for capturing product details and ensuring accurate listing creations
Develop and execute re-commerce strategies to maximize recovery value, sell-through, and margin
Manage marketplace compliance, performance metrics, customer engagement and account health (ratings, defects, returns, disputes)
Coordinate inventory flow, fulfillment processes, and reconciliation with warehouse or 3PL partners
Analyze sales performance, recovery rates, and inventory aging; provide regular reporting and insights to leadership
Continuously improve processes related to liquidation avoidance and resale efficiency
Monitor marketplace trends, fees, and policies to inform pricing and channel strategy
Ensure resale practices align with brand guidelines, customer experience standards, and sustainability goals
Audit goods to ensure accurate grading and correct classification between restockable, refurbishable, and un-restockable merchandise, aligning disposition decisions with resale strategy and recovery value