RDM Release Delivery Manager

Bank of America•Richmond, VA

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: The RDM Release Delivery Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers. The RDM Release Delivery Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The RDM Release Delivery Manager needs to understand the technical implementation/change processes, supports the Implementation Engineer throughout implementation (pre-during-post) and the full change management process. Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture, Engineering, Product and Service Management, Business Services and Finance. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how their work impacts how the firm competes in the marketplace are important. The lead is responsible for the resolution of project escalations, tracks and manages synergies and dependencies supporting network implementation deliverables. The RDM Release Delivery Manager works closely with other lead Engineers and Program Managers and other support and service providers to help ensure timely and on budget delivery of projects. Additionally, the RDM Release Delivery Manager assures the timely delivery of Status reports, Financial Forecasts and Cost Sizing’s in accordance with the documented procedures. This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams. Interface with various levels of senior management. This position requires strong written, verbal and presentation skills the candidate must be able to work on their own and successfully manage a team of RDM’s supporting projects of various sizes. The Lead must have knowledge and use of standards, product sets, templates, systems and artifacts are important to the success of the RDM staff and the projects they manage.

Requirements

Minimum of 10 years’ experience required in technical role supporting network project/programs
Experience with Change Management and CAB processes and procedures
Strong background in IT service delivery role
Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies

Nice To Haves

Leadership: be a self-starter, self-directed and shows initiative
Focused on execution, delivery, and commitment to dates.
Ability to work in a fast-paced environment
Can manage risk; is a good decision maker
Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results
Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally)
Ability to communicate and influence upward as well as laterally
Organized and detail oriented
Have a strong technical acumen
Bachelor’s degree in engineering, computer science, business, finance, or related field/technical training
Must have strong analytical skills
Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA
Financial services (Insurance, Banking, Investment banking)
Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines
Ability to create meaningful data that contributes to the Change Management and Service Delivery processes

Responsibilities

Accountable for reviewing and ensuring sufficient education of the staff as related to project deliverables for the basic Roles and Responsibilities required for the RM to be successful in their position (through external vendor as applicable)
Assure specific education of the staff for specialized project processes as it relates to their channel
Manages staff vacation and backup accountability for project related tasks (through external vendor as applicable)
Meets with staff on periodic basis and conducts project review meetings
Reviews utilization information to determine staff availability for project assignment.
Assigns resources to projects in System of Record (Nexus)
Support of Project Intake process including identification of Project type and routing
Project related responsibilities: Responsible for ensuring Release Manager follows Policy and Procedures or best business practice including: JIRA, Nexus, or other system of record functions assigning resources, validation of required information (CAPPM, PPRT Co/CC etc.…) and performing Phase changes
Project Financials functions of reviewing and approving vendor quotes for reasonability, reviewing budget and status report on recurring basis to ensure accurate and sufficient, reviewing and approving cost sizing’s or PCR’s
Ensure adherence to change management processes including review and approval of CRQ’s
Accountable for managing and resolving project escalations
Responsible for project and program level reporting to Senior Level managers and staff