RDC/LDC Distribution Office Support
About The Position
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. This support representative provides clerical support to the Regional Distribution Center.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 5 years related experience.
- Knows the principles and processes for providing customer services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Requires good verbal and written communication skills.
- Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
- Requires some experience with general office applications such as FAX and EDI.
Nice To Haves
- A bachelor's degree or equivalent combination of education and experience is preferred.
- HVAC industry experience preferred.
- Prefer experience using SAP including using queries.
Responsibilities
- Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to avoid picking and shipping errors.
- Coordinate and maintain safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
- Ensure and record the accurate arrival, duration, and departure of inbound activity.
- Notify management of any imminent or potential detention charges and resolve issues or variations with the inbound documentation.
- Provide timely customer service to all internal and external customers.
- Initiate any inbound vendor or in-transit freight claims and actions related to any serial number deviations. Carry out any supporting activities, including determining the disposition of damaged product.
- Monitor non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference, or UPC issues.
- Participate in other projects as assigned.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 10 days paid time off
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
