RDC/LDC Distr'n Office Support II-HCS
About The Position
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. The individual in this role provides clerical support to the Regional Distribution Center.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 2 years related experience.
- Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Requires good verbal and written communication skills.
- Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
- Requires some experience with general office applications such as FAX and EDI.
Nice To Haves
- A bachelor's degree or equivalent combination of education and experience is preferred.
- HVAC industry experience preferred.
- Prefer experience using SAP including using queries.
Responsibilities
- Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
- Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
- Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
- Provides timely customer service to all internal and external customers.
- Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
- Carries out any supporting activities, including determining disposition of damaged product.
- Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
- Participates in other projects as assigned.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 10 days paid time off
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
