RCT Service Coordinator

CONA Services•Roanoke, VA

37d

About The Position

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Requirements

2+ years of experience in fleet maintenance, service coordination, or a related field
Strong understanding of repair order processes and service operations
Excellent customer service and communication skills
Ability to work independently in a field-based environment
Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
Strong attention to detail and time management
High school diploma or equivalent

Nice To Haves

Associates or Bachelor’s degree

Responsibilities

Process new work requests from initiation through completion
Create and manage estimates; submit for approvals to internal stakeholders and customers
Review and approve the accuracy of repair orders (ROs)
Handle invoicing for internal and external customers, including third-party billing portals
Serve as the primary contact for commercial fleet customers
Provide timely updates and handle all customer inquiries and complaints
Foster and maintain strong, professional customer relationships
Process vendor repair orders and oversee work at unmanned locations
Manage paperwork and documentation for outside services.
Facilitate and track road call requests
Perform SharePoint approval processing
Coordinate credit and rebill transactions as needed
Enter new parts, process recalls, and warranty claims
Support campaign creation and rollout
Serve as backup for parts processing functions