RCS Scheduling Associate - Days

IU Health • Lafayette, IN

13h • Hybrid

About The Position

This position is responsible for providing high-quality customer service while scheduling primary care appointments across the east region of Indiana. The role involves accurately scheduling patient visits, verifying insurance, and ensuring smooth communication between patients and healthcare teams. Additionally, the position requires working closely with backline nurses when patients call with critical symptoms, ensuring urgent cases are appropriately escalated.
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

Nice To Haves

• Insurance experience preferred.

Responsibilities

• Schedule and confirm primary care appointments for patients across multiple clinics.
• Verify patient information and insurance details to ensure accurate scheduling.
• Provide excellent customer service by addressing patient inquiries and assisting with appointment-related concerns.
• Follow established protocols to escalate critical patient symptoms to backline nurses for further evaluation.
• Maintain accurate and up-to-date records in the scheduling system.
• Adhere to departmental productivity, quality, and service standards to support operational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed