RCM Specialist

Aspen Dental

3d•$17 - $21•Hybrid

About The Position

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 47 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Health Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Revenue Cycle Management Specialist based in our East Syracuse, NY office. Essential Responsibilities: RCM Specialists care for the people who care for our patients by performing insurance adjudication, customer service, and patient collection job functions that require superior service and attention to detail. Bring better care to the front lines by supporting the execution and achievement of functional areas and company goals. Partners with internal departments to resolve issues related to all tasks and assignments supporting the business. Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries. Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting. Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments. Responds to and resolves issues related to claim adjudication, patient and billing inquiries, while seeking managers guidance for non-routine inquiries or escalated concerns. May be required to meet position related productivity and quality standards. Other duties as assigned.

Requirements

High School diploma or equivalent
Job related/Industry experience preferred
Excellent verbal and written communication skills
Excellent organizational and time management skills
Excellent problem solving/analysis collaboration
Self-motivated individual with strong attention to detail
Leadership experience preferred

Responsibilities

Performing insurance adjudication, customer service, and patient collection job functions
Supporting the execution and achievement of functional areas and company goals
Partners with internal departments to resolve issues related to all tasks and assignments supporting the business
Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries
Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting
Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments
Responds to and resolves issues related to claim adjudication, patient and billing inquiries, while seeking managers guidance for non-routine inquiries or escalated concerns
May be required to meet position related productivity and quality standards
Other duties as assigned