RCM Manager

LifeStance Health

8d • $55,000 - $75,000

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Role Overview The RCM Manager is responsible for the day-to-day operations of the Revenue Cycle department. The RCM Manager works collaboratively with the Revenue Cycle leadership to ensure the team is following established policies, processes, and procedures. Additionally, the ideal candidate will be responsible for the ongoing review of processes for efficiencies and changes that would impact and maximize revenue gained by the organization. Work with practice operations staff to review revenue cycle issues for solutions and provide updates on changing requirements affecting reimbursement for services or revenue cycle performance.

Requirements

• Bachelor’s degree in accounting or finance preferred, or related field experience.
• 5+ years of experience in medical billing and collections required.
• Some experience in a leadership/supervisory role
• Detailed knowledge of CPT, ICD-10 codes, HIPAA, medical terminology, and other associated medical billing regulations
• Experience utilizing Microsoft Office products including Outlook, Excel, and Teams
• Ability to work effectively as a team member with a strong collaborative management style.
• Strong communication skills, both verbal and written
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Nice To Haves

• Medical Coding or Billing certification preferred.
• Previous experience with an electronic medical/health record; AdvancedMD experience preferred.

Responsibilities

• Oversight of the revenue cycle team, providing day-to-day leadership, direction, and accountability.
• Monitor and track ongoing revenue cycle performance and accuracy.
• Regular review of overall outstanding RCM workloads, performance, and processes.
• Provide advice to RCM leadership and Practice Operations on improvements to enhance efficiency.
• Oversee all RCM aspects of the verification, billing, and collection process.
• Oversees patient financial assistance program and adherence to RCM policies.
• Ensures proper investigation and resolution of credit balances and unapplied amounts.
• Oversees the processing of letters, notices, complaints, and bankruptcy notifications from patients and attorneys.
• Reduce RCM related denials, errors, rejections, exclusions, and optimize overall team performance.
• Maintain team adherence to timely completion of all RCM related job duties.
• Work closely with third party vender to make sure information is accurate and provided timely for the team.
• Monitor daily processing of charges and claim submission in system to ensure functioning appropriately.
• Reduce claim errors, rejections, exclusions, and optimize overall team performance.
• Safeguard and maintain patient confidentiality by abiding by company policy and HIPAA regulations.
• Other revenue cycle duties as assigned.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees