RCM Manager- Remote

Gainwell Technologies LLC • OH

72d

About The Position

As a RCM Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Requirements

• 3+ years of experience in revenue cycle management or healthcare operations.
• Bachelor's degree in Business, Healthcare Administration, Finance, or related field.
• 3+ years of leadership/supervisory management experience in medical billing, coding, claims, or payer processes, and managing associated professional or clerical staff.
• 5+ years of experience in RCM or healthcare claims processing.
• Hands-on experience with healthcare claims management software/systems (e.g., Epic, Oracle, Meditech, Cerner, or similar).
• Strong communication and customer service skills.

Responsibilities

• Manages the day-to-day production regimen of multiple operational groups, with a focus on technology-driven processes and financial/banking operations.
• Provides direction to operational teams, communicating departmental and organizational goals and objectives.
• Identifies and manages service improvements to increase customer satisfaction, ensuring delivery of projects meets client and company expectations and needs.
• Serves as liaison between Operations and various cross-functional groups (IT, Client Engagement), emphasizing technology integration.
• Acts as the direct escalation point for client-identified operational issues.
• Partners with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts, particularly in financial services.
• Supervises a team comprised of exempt, non-exempt employees, or contingent workforce with a well-defined scope, including directing daily work activities/priorities, time tracking, people recruitment and development, cost management, and workforce planning.
• Provides supervision and guidance within multiple functional areas, with a strong emphasis on technology and financial operations.
• Responsible for hiring tasks.
• Manages team and individual performance, monitoring team members’ progress on goals.
• Ensures services are provided on time and with robust quality.
• Ensures processes and procedures are documented and reviewed/updated regularly.
• Coordinates with cross-functional teams to implement client change requests, focusing on technological solutions.
• Leads team toward operational excellence by monitoring KPIs, ensuring team goals and contractual commitments are met.
• Monitors Service Level Agreements (SLAs).
• Provides and presents production data to upper management as appropriate.
• Demonstrates strong people management abilities and handles all people care-related activities.
• Creates a working environment conducive to individual growth, high performance, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees