RCIS Crop Area Claims Supervisor or Manager, KS

Zurich Insurance • Olathe, KS

279d • $58,700 - $121,700 • Remote

About The Position

Zurich North America is hiring an RCIS Crop Area Claims Supervisor or Manager, KS to join our team! We are open to hiring talent in one of the following locations: Finney, Gray, Ford, Meade, Haskell, Clark Counties in KS, Cimarron, Texas, Beaver, Harper, Woodward Counties in OK. With management oversight, leads and directs a team of lower level technical Claims Professionals who are responsible for lowplexity and exposure claims in personal ormercial property/casualty lines of business. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.

Requirements

• Bachelor's Degree and 2 or more years of experience in the Claims area OR High School Diploma or Equivalent and 4 or more years of experience in the Claims area OR Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims area AND 2 or more years of claims handling experience.
• Customer Service experience.
• Experience with Microsoft Office.
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment.
• For Claims Handling Manager: Bachelor's Degree and 4 or more years of experience in the Claims area OR High School Diploma or Equivalent and 6 or more years of experience in the Claims area OR Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims area AND 3 or more years of claims handling experience.

Nice To Haves

• Negotiation experience.
• Experience collaborating across work groups.
• Experience in line of business.
• Leadership, coaching or mentoring experience.
• People management experience.
• Ability to collaborate across work groups.
• Excellent communication skills.
• Analytical skills.
• Team lead or management experience.

Responsibilities

• Drive superior claims results for lowplexity and exposure claims in personal ormercial property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, Investment Management and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Protect Zurich's reputation by keeping claims information confidential.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Benefits

• Comprehensive employee benefits package for employees and eligible dependents.
• Competitive compensation.
• Short-term incentive bonuses and merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree