RCI Supervisor I/II

TX-HHSC-DSHS-DFPS • Seguin, TX

7d

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. The Residential Child Care Investigations (RCCI) Supervisor, under the direction of the Residential Program Administrator, performs advanced (senior level) supervisory and consultative work by managing a unit of investigators responsible for the investigation of allegations of abuse, neglect, and exploitation in residential childcare facilities, child placing agencies, and foster and adoptive homes. The supervisor supports investigators who are responsible for enforcement of the Texas Family Code, Texas Human Resource Code, and Texas Administrative Code relating to allegations of child abuse, neglect, and exploitation, and adherence to the Child Care Investigations Handbook. The position must ensure that quality assurance standards are met, and best practice standards are incorporated into all aspects of the unit’s work. The position works with unit staff to encourage and support each unit members’ professional development. The position interacts routinely with various Texas Department of Family and Protective Services (DFPS) staff, other state agencies, operation staff, external stakeholders, legal personnel, and provider organizations. This position works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Applicants must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record and license. Applicants must pass a fingerprint background check prior to being hired.
• Knowledge and/or experience in child care regulation, investigations, or child protective services.
• Knowledge of rules, laws, and regulations related to regulated child care and abuse, neglect, and exploitation.
• Knowledge of investigative principles, techniques, and procedures; and of rules of evidence.
• Knowledge of child development principles and theories.
• Knowledge of agency policies and procedures.
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining productive working relationships both internally and externally.
• Ability to manage hostility and resistance to investigations in a professional, non-defensive manner.
• Ability to gather, assemble, correlate and analyze facts.
• Ability to prepare and provide oversight in the preparation and completion of clear and concise investigative reports.
• Ability to prioritize and manage multiple responsibilities.
• Ability to plan, direct, and assign responsibilities and supervise the work of others.
• Ability to operate standard office equipment, computer word processing software, electronic mail and ability to learn CCI software applications.
• Ability to appropriately handle sensitive and confidential information.
• Ability to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, and faiths or religion in a manner that recognizes, affirms, and values the worth of individuals and communities.
• Ability to work hours other than 8AM to 5PM, Monday through Friday.
• Ability to travel, sometimes out of town and overnight.
• Ability to develop and maintain effective working relationships between Child Care Investigations staff, Health and Human Services Regulatory Division, Child Protective Services, the general public, medical, legal, educational, and other community resources.
• A bachelor’s degree from an accredited college or university, plus 2 years of full-time experience in Child Protective Services/Child Protective Investigations or child placement services, in a public social services agency;
• OR 60 accredited college credit hours plus four (4) years CPI/CPS casework work experience
• OR 90 accredited college credit hours plus 3 and half (3 1/2) years of CPI/CPS casework work experience
• OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services.

Responsibilities

• Oversees day-to-day unit operations to achieve agency and program objectives and service delivery by monitoring caseloads, consulting with staff on investigation issues, conducting unit meetings, and responding to personnel matters, such as managing time and leave. Evaluates unit performance and makes strategic plans to meet program objectives through use of system data reports, monthly management reports, correspondence, and related materials to identify areas of acceptable performance as well as challenges and opportunities for growth. Provides oversight and direction during abuse, neglect, and exploitation investigations to ensure investigators gather pertinent evidence to establish a finding and reviews and analyzes evidence to make casework decisions regarding investigation findings, evaluating risks to children in operations.
• Interprets and implements program policy, procedures, and practice, and provides technical assistance to unit staff, other agency staff, operation staff and caregivers, parents, attorneys, law enforcement, the courts, advocacy centers, external stakeholders, and the general public. Manages and develops unit staff through case readings, field audits, review of performance data, monthly conferences, creation and implementation of developmental plans, coaching and training, and performance appraisals and recommends appropriate actions in areas in need of improvement.
• Consults with the Health and Human Services Regulatory Division to ensure the safety of children by informing them of regulatory issues noted during abuse, neglect, and exploitation investigations, making recommendations about potential violations, and communicating investigation findings.
• Coordinates with Special Investigators and law enforcement to conduct joint investigations.
• Conducts presentations and participates in community engagement activities to inform the public about childcare investigations. Participates in workgroups to develop policy and other program initiatives. May testify in court proceedings. Performs other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees