RCA & CAPA Manager

Mitsubishi Heavy Industries, Ltd.

23h

About The Position

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality. The Root Cause Analysis & Corrective and Preventive Action Manager is responsible for maintaining and improving customer satisfaction by managing nonconformances and quality incidents, governing root cause analysis (RCA), and ensuring corrective and preventive actions (CAPA) are executed and verified for effectiveness. The role drives on-time, to-standard closure of customer action items within defined KPI expectations and standardizes issue triage, escalation, and 8D/EV practices across business units. This position has direct people leadership for quality analytics and reporting, lessons learned program management, and pre-shipment inspection activities, and acts as a central authority to reduce recurrence, lower Cost of Poor Quality (COPQ), and improve customer confidence.

Requirements

Bachelor’s degree in Engineering or related discipline, or equivalent practical experience.
8+ years of experience in Quality, Operations, or Field Service Quality; turbomachinery/power generation experience preferred.
Proven track record applying structured problem-solving methods (e.g., 8D, 5-Why, Fishbone, Fault Tree, TapRoot) to deliver measurable reduction in repeat issues and rework.
Experience owning KPI reporting and using analytics to drive prioritization and sustained corrective action effectiveness.
Experience participating in or leading audits and closing findings across multiple sites, projects, or value streams.
Strong stakeholder communication skills and ability to influence cross-functionally without direct authority.
Proficiency with quality documentation systems and standard office/data tools used for reporting and governance.
Ability to travel up to 20%.

Responsibilities

Serve as the primary quality point of contact for assigned customer issues, escalations, audits, and performance reviews.
Lead containment and issue triage (sorting, quarantine, stop-ship/stop-work as needed) with clear stakeholder communication.
Facilitate cross-functional investigations and ensure RCA deliverables are evidence-based and meet documentation standards.
Govern the CAPA lifecycle by driving ownership, due dates, approvals, and effectiveness verification to prevent recurrence.
Prepare customer-ready documentation including 8D reports, concession/deviation packages, CAPA summaries, and closure evidence.
Establish and maintain dashboards/KPIs (cycle time, CAPA closure, recurrence, COPQ, escapes, defect rates, rework hours, field events).
Identify trends and convert chronic issues into continuous improvement initiatives (kaizen/standard work) across shop and field processes.
Embed lessons learned into work instructions, inspection checklists/ITPs, training content, and (as applicable) PFMEA/DFMEA and control plans.
Partner with Engineering, Manufacturing, Supply Chain, and Field Service on validation plans, SCARs/containment, and capability improvement.
Support internal/external audits and ensure corrective action responses are closed and sustained within the QMS framework.
Standardize templates, playbooks, and training for customer issue management and RCA/CAPA governance.
Coach and develop direct reports in problem solving, customer communication, and data-driven improvement; set goals and expectations.
Escalate critical issues appropriately and provide executive visibility for high-risk items based on safety, compliance, customer impact, and cost.